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Delivery Programmes and Outcomes

Real programme examples demonstrating our structured delivery approach and measurable operational outcomes

550,000+ pathways validated | 98% accuracy | 40+ NHS Trusts supported

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RTT Validation and Backlog Reduction Programme

🏥Large Acute NHS Trust📋Gastroenterology
6 Validators + 1 Lead
team
12 weeks
duration
98%
accuracy

Challenge

Growing backlog of 15,000+ pathways with pathway inaccuracies impacting 18-week performance and threatening regulatory action

Our Approach

Structured validation programme with 6 experienced validators and dedicated team lead, systematic PTL reviews, pathway correction protocols and weekly governance reporting

Outcomes Delivered

✓Validated 15,000+ pathways with 98% accuracy
✓Reduced backlog by 35% within 12 weeks
✓Improved pathway visibility and data integrity
✓Enhanced 18-week compliance from 78% to 94%
✓Established sustainable governance framework

Patient Access and Pathway Optimisation Programme

🏥NHS Foundation Trust📋Multi-specialty
Patient Access Officers
team
24 weeks
duration
30%
improvement

Challenge

Appointment booking delays and referral management inefficiencies affecting patient flow and clinic utilisation

Our Approach

Managed patient access delivery teams with structured governance, performance tracking and continuous improvement protocols supporting full pathway lifecycle

Outcomes Delivered

✓Reduced appointment DNA rates by 25%
✓Improved clinic utilisation by 30%
✓Enhanced patient pathway flow and referral processing
✓Implemented real-time performance dashboards
✓Established sustainable operational processes

Clinical Coding and Data Quality Improvement Programme

🏥NHS Trust📋Orthopaedics & General Surgery
Coders + Analysts
team
16 weeks
duration
68% → 94%
improvement

Challenge

8-month coding backlog and data quality issues impacting income capture and reporting accuracy

Our Approach

Experienced clinical coding teams with systematic data cleansing, quality improvement protocols and governance oversight

Outcomes Delivered

✓Cleared 8-month coding backlog completely
✓Improved data quality scores from 68% to 94%
✓Optimised income capture by £1.2M annually
✓Enhanced reporting accuracy and confidence
✓Established sustainable coding governance

Elective Recovery Programme Delivery

🏥NHS Trust📋Trauma & Orthopaedics
8 Validators + 2 Access Officers + Lead
team
20 weeks
duration
↓42%
breaches

Challenge

Elective recovery targets with significant backlog and pathway validation requirements

Our Approach

Integrated delivery programme combining RTT validation, PTL stabilisation, patient access support and structured governance with named programme lead

Outcomes Delivered

✓Reduced 18-week breaches by 42%
✓Validated 22,000+ pathways with 98% accuracy
✓Cleared 14-month backlog within 20 weeks
✓Improved elective recovery trajectory significantly
✓Delivered measurable operational improvements

PTL Stabilisation Programme

🏥NHS Trust📋Cardiology
4 Validators + 1 Lead
team
10 weeks
duration
↓78%
errors

Challenge

Unstable PTL with poor visibility and escalation management affecting operational oversight and performance

Our Approach

Comprehensive PTL stabilisation with systematic reviews, pathway validation and proactive escalation management protocols

Outcomes Delivered

✓Stabilised PTL with real-time visibility
✓Reduced pathway errors by 78%
✓Improved escalation management processes
✓Enhanced operational confidence and oversight
✓Established sustainable PTL governance

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