Terms & Conditions

Terms and Condition of use of our Website and Apps

The Website and Apps T21 SERVICES (T21 SERVICES) is the sole owner of https://T21services.co.uk/ and will be referred to as “T21 SERVICES,” “we,” “us,” and “our.” All information contained here is to help you interact and get the best out of our service. By visiting our Website, you agree that you will adhere to the terms, conditions, policies, and reminders stated here. Failure to comply with any of the terms and conditions of use of T21 SERVICES listed herein might result in your account being banned and fined; legal actions may also be taken.

Our Service

T21 SERVICES (“T21 SERVICES”) services online booking platform that takes the services to you. To ensure you get the best of our service, please endeavour to read through these terms and conditions thoroughly to avoid any disappointment in the future. This Agreement is binding to everyone we do business with, including our clients, vendors, service providers, suppliers, contributors, and visitors who come in contact with our products, service now, or in the future.

Serviced Countries

T21 SERVICES Website and our Apps are provided for users in the United Kingdom and other part of the world’s where our services is required.

Our service providers

Our service providers are freelance service providers taking a freelance job on our Apps and at https://T21services.co.uk/. As such, they are not under any obligation to work every day. They are self-employed; they only open their calendar when they are available to work. If you can’t find the date and service you are looking to book, please send us a custom appointment request, using the custom appointment section available on the appointment page; and we will ensure to find an available services provider to come to you.


Before you book any service provider, you can check their portfolio and reviews before booking. You can only leave a review after your appointment is completed. Your ratings will help us to improve the quality of our service.

Accessing Our Website and Apps & Account Security

To access T21 SERVICES Website and Apps or some of the resources it offers, you will be asked to provide certain registration details or other information. It is a condition of your use of our Website and Apps that all the information you provide on our Website is correct, current, and complete. Information collected from you is used to process your booking; some of the details obtained from you may be shared with service providers to fulfil the service. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password, or additional security information.

Service Restriction

You are only allowed to use this Website and Apps If you are 16 or above. We reserve the right to limit your use of our site or cancel an order if we feel it is not legit or if we feel it’s harmful to our image or service. These restrictions come in any form, including using our service online, purchasing, or paying for services online or reaching out to us.


To enable smooth service and fewer hiccups on our T21 SERVICES Website and Apps, all transactions are made using the following mediums.

Payments – Payments are made when an appointment is booked. This confirms your spot and logs you in our record as a viable client. We accept payment using credit cards, debit cards, and Paypal.

Sales – when clients demand one of our numerous products and services but cannot offer the above method of payment, we will manually send you an invoice with our bank details.

Remember, all payments made are exclusive of VAT and taxes.


We value all our customers and theirs feedback on our Website. Do not, by any chance, knowingly or unknowingly, infringe on our rights or go against the terms and conditions stated here. T21 SERVICES reserves the sole right to remove and delete your account without prior notice. Our termination process will prohibit you from accessing our Website or opening another account under a different name.


Every appointment made by you is appreciated by the T21 SERVICES team. We will not cancel, shift, change or fail to turn up at the precise location at the right time to give you the best luxurious services ever. If for any reason, the service providers you booked is no longer available to offer the service, we will ensure to reschedule your appointment with another available service providers. We will also appreciate that customers cooperate with service providers and follow the conditions stated herein.

Arrival: You are expected to show utmost respect to our service providers at all times and ensure their safety during appointments.

Bookings: You must be a registered member on T21 SERVICES to book a service. To book simply select service, add-ons, recheck your address, choose any of our service provider, choose date and time, make the payment, and kindly wait for the service provider to approve your appointment.

Payments: Full payments must be made at the time of booking, we do not collect cash payment, and however, if you forget to add a service add-ons at the time of booking, we will add the invoice to your booking and send you another payment request. All payments must be made before the service providers can attend.

Custom Appointments: We will ensure our listed services are up to date. Should in case you are not able to find your required service or you cannot find any service providers around you, you can send us a custom appointment request. You can also use a custom appointment request if our available service providers online is more than 20miles from you.

Add-ons/Additional Services: You can book extra service add-ons like wash hair before, take out hair before, buy braiding hair extension, or any additional service.

Approval of Appointment: If a service provider’s calendar is open online, it means they are available. But we cannot guarantee approval of appointments booked in less than 24hours to the Appointment time.

Service Description box: You may leave a note, picture, colour of extension for service providers to avoid any misunderstanding. The description must not include a phone number.

SMS Notifications: We usually send SMS booking notifications, alongside email notifications, and newsletters; kindly make sure your contact number and email are up to date.

Customer Appointment Reschedule – If for reasons beyond your control, you cannot meet up with an appointment; we will appreciate a 72 hours’ notice to enable us to change your appointment to a better and convenient time and to also allow us to insert another client in your slot.

T21 SERVICES Appointment Reschedule: Customer satisfaction is our number one priority. If for any reason, the service providers you choose at the time of booking is no longer available to provide the service, we will ensure to reschedule with another available service providers. If there is no available service providers, we will refund payment in full.

Rebooking: You can rebook a previously booked service providers at any time by visiting your booking history and click on the booking, then click on the service providers, check their calendar and rebook them for the same appointment or any other appointment they provide.

Calendar: service providers open their Calendars, schedules, and time slot based on their availability. If you can’t find the date and time you are looking to book, check another service provider’s calendar, or use a custom appointment.

Extra Distance Charges: Booking up to 10miles is booked at a standard service price. You can still book a service providers more than 10miles from you at an additional distance fee per mile.

Tips: We do not accept cash payment for services, add-ons, and extra distance charges. But cash can be given to the service providers as tips after the service.

Reviews: We appreciate your patronage and hope you will be happy with your booking. T21 SERVICES will request for your review after your appointment is marked as completed by the service providers. Your review will help us to improve the quality of our service. Any complaint, please use the support ticket.

Customer Satisfaction

If you are unhappy with your hair, makeup, and beauty services. Please let your stylist know immediately. They will do everything possible to remedy anything that you do not like about your hair or beauty service until you are happy.


As a home/office base services company, we will run into hiccups occasionally. Travel distance time from one client to the other might take longer than usual. But we will ensure we get to your premises 10 to 15 minutes before the appointment time; you can cancel your appointment after 1-hour lateness if you cannot wait any longer, and you will get your full refund. You must be ready for your appointment when the service providers arrives. You must not waste service provider’s time, because this will affect other service providers’ scheduled jobs.

Cancellation of Appointment

Cancelling an appointment is similar to rescheduling it. We therefore request a notice after the appointment is booked. You can call/email to cancel an appointment; however, if the appointment is withdrawn by you less than 72 hours before the appointment time, you will get a refund of 50 percent of your payment.

Refunds: A full, partial, or Zero refund will be made in the following cases.

Should a service providers not show up due to unforeseen circumstances, a full refund will be made to you.

If you cancel an appointment with more than a 72 hours’ notice given to us, you will get a full refund.

Appointment booked for same-day service will be considered as an express appointment, should you wish to cancel, you can do this within 15 minutes after booking, and you will get a full refund.

A full refund will be made to you for all bookings cancelled within 15 minutes after booking.

If the appointment is withdrawn by you with a 10 hours’ notice to the appointment time, you will only get a 50 percent refund.

In a case where our service providers turns up at your door, and you are unavailable for up to 1hour, You will get zero refund.

Booking Cancellation

We reserve the right to cancel any booking or further bookings should our terms & conditions or privacy policy be breached by you. Your appointment will be cancelled if you mistreat or disrespect our service providers for any reason. If you have any complaints, Kindly notify us by sending an email to  https://T21services.co.uk/.

Discounts and Coupons

Our first-time customers and long-term clients are deserving of the best services  by us. To ensure you are truly appreciated for using our service, we may offer discounts or give coupons which are redeemable towards your future bookings on our Website and Apps. Remember, our service providers do not have the authority to give out discounts without prior notice or permission. Please note that coupons and gift cards cannot be swapped for cash, transferred, or sold to another client; they are only redeemable by you.


The content on any of our pages is the sole property of T21 SERVICES. It is meant for the sole purpose of educating and informing our customers about our services and how best to utilize it. It is also a medium for communicating with our clients using the best way ever over the internet.

Communication with your service providers

You can communicate with your stylist anytime after booking using the chat section available on each appointment.

Phone Number Sharing

T21 SERVICES Will ask for your number during sign up/ registration for Admin use only, and not be shared with our service providers. You are prohibited from writing your phone number or social media username in the description area or any area on this Website other than during registration. You are only allowed to update your phone number in your account settings only. Any sharing of phone numbers with our service providers during their visit is prohibited; you may be fined, banned and legal action may be taken.

Content Standard

T21 SERVICES delivers 100 percent premium quality content to satisfy you. We will not go below our standards. All content is appropriate to the service and interaction you will get from us. Our content does not contain any harmful or derogatory statement that is meant to appear obscene, abusive, offensive, hateful, or defamatory to the reader. We will not intentionally incite any acts of violence or post content that is sexually implicit, racial, religion, age, sexual orientation, nationality, ethnicity, or otherwise. We will also not knowingly post deceitful content or comment to deceive or promote the infringement of another user’s freedom privately or publicly.


All contents posted on our Website, including text, graphics, video, audiovisual, script, files, images, photo, software, and others, are the sole property of T21 SERVICES©️. We reserve the right and claim to all intellectual property and will consider it an infringement if you take any portion for the purpose of advertising, promoting violence, racial violence, and discrimination against a particular person or group of people. Should our content be used for any negative propaganda, we will not hesitate to come down with the full wrath of the law. You must not modify copies of any materials from this site. If you think that any content has violated your person or belief, please do not hesitate to contact us immediately. You must not attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website. You are not allowed to take content from our Website and use them for commercial or use on another website that offers the same service as us. This is a copyright infringement and punishable by law.

Monitoring and Enforcement

T21 SERVICES reserves the right to remove or refuse the content of a contributing user without any explanation. We will also take due action against any user that uses our goodwill for commercial or monetary uses without our permission. Any content that threatens our existence, as a business, brand, or service, will be thoroughly investigated and legal action may be pursued.

Dispute Resolution

If at any point you are not satisfied with a service, action, or manner of our service or service providers, please contact us, and clearly state your complaints. We will immediately launch an investigation and resolve the issue with you. T21 SERVICES is a customer focused brand hence, your satisfaction is of utmost importance to us. Kindly send us an email or call us. We are at your service and always willing to serve you better.

Posted Comment and Concerns

Comments and concerns posted on the Website are at the sole discretion of our team. If any content does not reflect well on our business, service, or go against our moral standings, we will take it down. If the content incites hate or promotes hate, it will be taken down too. If your concerns are regarding our service, kindly get in touch and we will endeavour to resolve the issue, we will not welcome any derogatory or defaming comments.

Online Purchases and Other Terms and Conditions

All purchases through our site or other transactions for the sale of services formed through our Website or as a result of visits made by you; are governed by the terms listed herein

Additional terms and conditions may also apply to specific portions, services, or features of the Website. This reference hereby incorporates all such additional terms and conditions into these Terms of Use.


The parties to this Agreement will not be responsible for the failure to perform, or any delay in performance of, any obligation hereunder for a reasonable period due to labor disturbances, accidents, fires, floods, telecommunications or Internet failures, strikes, wars, riots, rebellions, blockades, acts of government, governmental requirements and regulations or restrictions imposed by law or any other conditions beyond the reasonable control of such party.

Information on the Website

T21 SERVICES has the best policy for correctness and truthfulness. We are not above making mistakes at the information posted on our Website. We cannot guarantee that the information you see on the page is 100 percent accurate or without errors. Although true to our service and person, the general content should not be relied upon in making a decision about using our service. If you have read through this Agreement and do not understand any part, please contact us for more information.






Change in the Terms and Conditions

T21 SERVICES reserves the right to change part or all of these terms and conditions without prior notice to all users. We can do that any time based on our sole discretion to reflect business sector changes accordingly. All changes will take effect immediately and we will not be held liable for any changes that you fail to acknowledge. We will however, in the interest of fairness, send you an email or put up a blinking icon on all other pages; to alert our users of the new improvements on the Website and to our service. All changes are effective immediately it is posted on our Website. Please check this page regularly. Any changes to the dispute resolution provisions set forth in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on the Website.

Your continued use of our Website and Apps following the posting of revised Terms of conditions of use means that you accept and agree to the changes. You are expected to check this page from time to time, so you are aware of any changes, as they are binding on you. Your cooperation is highly needed to maintain our service quality and help us serve you more.

Contact us

If you have any questions or comments regarding these terms and conditions of use of our Website and Apps, please contact us.